Help
Buying, delivery and after-sales at a glance
No sign-up needed. Read the requirements on the plan page before ordering. Your code is sent to your order email after payment, and you can look up your order anytime with your order number and email.
How to buy
- 1
Pick a plan
Find a plan on the home page and read the requirements on its page.
- 2
Buy now
Click "Buy now", enter your email, choose Alipay or WeChat Pay and confirm the requirements.
- 3
Pay
On a computer, scan the payment code on your order page with your phone. On a phone, tap "Open payment page" to pay with Alipay, or pay inside WeChat.
- 4
Get your code
Delivered automatically after payment: your code and redemption instructions are sent to your order email, and the order page also links to the order on the platform.
- 5
Redeem
Follow the redemption instructions that come with your code, then check the membership in your account.
- 6
Keep your order
Save the order page link or note the order number; contact support within 24 hours if anything goes wrong.
Make sure your email is correct. You need your order number and email to look up an order.
Buying and payment
Do I need an account?
No. Click "Buy now" and enter your email to order. You don't need to log in to look up orders either.
How can I pay?
Alipay and WeChat Pay. On a computer, scan the QR code with your phone; in a mobile browser, tap "Open payment page" to pay with Alipay; WeChat Pay works when this site is opened inside WeChat.
Why is there an extra fee when I pay?
It is a 2.8% payment fee charged by the payment platform on the order amount, not an extra charge from us. Listed prices are product prices; the order window shows the product amount, the platform payment fee and the total, matching the payment page.
Are the prices on the site accurate?
Each price shows when it was last checked. The live price is confirmed when you order, and you will be told first if it has changed.
Delivery and redemption
Where do I find my code after paying?
The platform sends your code and redemption instructions to your order email. You can also tap "Open the platform's order page" on your order page; later, open the order page from Find my order with your order number and email.
It says "Delivered". Is my top-up done?
Not yet. "Delivered" only means the code has been handed over. The membership takes effect after you redeem it as instructed — please check your account.
How do I redeem my code?
Follow the redemption instructions that come with your code; you will find them in the code email sent to your order email and on the platform's order page. If you still have trouble, contact support with your order number. Support: WeChat: shawngo999.
Can I get my code back on another phone or browser?
Yes. The code email stays in your order email inbox. You can also open the order page from Find my order with your order number and email, then tap "Open the platform's order page". If that page asks you to verify, enter the code sent to your order email, or the payment transaction number shown on your order page.
What if redemption fails?
First check the requirements on the plan page and make sure your account qualifies, then try again later as instructed. If it still fails, contact support with your order number. Support: WeChat: shawngo999.
After-sales
Who do I contact if something goes wrong? Is there a time limit?
Contact our support with your order number. Support: WeChat: shawngo999. Please reach out within 24 hours of payment so we can help in time.
What is covered by after-sales?
See the "After-sales" section on each plan page. In general, a membership that stops working during its term for reasons other than your account can be handled; banned accounts, risk-control checks and conflicts with an existing subscription are not covered.
Can I get a refund?
Codes are digital goods; whether a refund is possible after delivery depends on the after-sales terms on the plan page. Please make sure your account qualifies before ordering.
Order lookup
How do I look up an order?
Click "Find my order" in the top bar and enter your order number and email — no login needed. Orders placed on the same device are listed there too.
I entered the wrong email. What now?
Contact support with your order number and a payment screenshot; we will verify and help. Support: WeChat: shawngo999.